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Frequently Asked Questions

Are you a manufacturer, distributor, or both?
We are proud to be a family-owned chemical distributor. That means we do not manufacture chemicals ourselves but instead focus on sourcing high-quality materials from trusted and reputable suppliers across the industry. This model allows us to bring a wide range of solutions to our customers while maintaining flexibility and reliability. As a distributor, our goal is to provide access to the right products, ensure consistent stock availability, and add value through relationships and service. Our strength lies in connecting customers with the products and support they need to be successful.

Our headquarters is located in Fullerton, California, at 680 Langsdorf Drive, Suite 207. While our roots are in the Western United States, we proudly serve customers across North America. Our distribution network and logistics partnerships allow us to provide consistent delivery whether you are located nearby or across the country. Because we are a family-owned business, we work hard to make every customer feel connected and supported, regardless of geography. Our team ensures orders are delivered quickly and accurately, and we are always willing to explore ways to improve service in your region.

Placing your first order with us is simple. You can start by reaching out to our team via email or phone to share the products you are looking for, and we will provide details about availability, pricing, and minimum order requirements. We will also walk you through any documentation or compliance needs that may apply. Lead times vary depending on the product type, supplier, and your location, but our focus is always on speed and reliability. Our in-stock items typically ship quickly, while specialty products may require additional time. We are committed to transparency and keeping you updated every step.

Yes, we can. Through our strong partnerships with trusted suppliers, we are able to provide more than just standard off-the-shelf products. If you need custom blends, specialized formulations, or high-purity chemicals, we will work closely with you to understand your requirements and then collaborate with our suppliers to deliver the right solution. Bulk supply is also available for customers who require consistent large-volume shipments. This flexibility allows us to serve industries ranging from coatings to construction and beyond. Our approach is always customer-first, ensuring that your needs are met with quality, consistency, and care.

We make it easy to obtain documentation such as Safety Data Sheets and Certificates of Analysis. These documents are available upon request by contacting our office directly via email or phone. For added convenience, you can also reach us at TWCSales@twchem.com or get in touch with your local Sales Representative by email or phone. Because compliance and safety are top priorities, we encourage customers to request SDS and CoA whenever needed for product handling, audits, or quality assurance purposes. Our team responds quickly to ensure you have the right documents on hand to keep your operations running smoothly.
At Trans Western Chemicals, we partner with suppliers who uphold stringent industry certifications and quality standards. Many of our partners are ISO-certified, and all comply with key regulatory frameworks such as REACH, GHS, and OSHA requirements. Our customers rely on us for consistent and compliant chemical supply, and we take that responsibility seriously. While we are not a manufacturer, our value comes from vetting and working with suppliers who meet the highest standards of quality, environmental responsibility, and workplace safety. If you require specific certifications, we can provide documentation to ensure confidence in every order placed.
Shipping chemicals safely and efficiently is an important part of what we do. We work with a range of carriers including FedEx, UPS, LTL freight partners, and specialized hazmat transporters for regulated products. Shipping costs vary based on weight, volume, location, and whether the materials are classified as hazardous. Once we have your order details, we will provide a clear shipping estimate so you know what to expect. We prioritize reliability and compliance in logistics, which means your order will arrive on time and packaged properly. Our logistics team can also provide guidance on receiving, storage, and handling requirements.

We accept a variety of payment methods including purchase orders for approved accounts and credit terms for established customers. Our finance team works with each customer to set up arrangements that align with their business needs. Payment terms may be offered once a relationship is established, and our team can guide you through the application process. We understand that flexibility is important in today’s business environment, so we work hard to support your cash flow while ensuring smooth transactions.

Yes, Trans Western Chemicals does accept credit card payments. However we do charge a small processing fee equal to the fee levied upon us by the merchant services provider. If you would like to discuss payment options or terms that may work best for your company. Our team is always happy to help.
Tracking your order is easy. Once your shipment has been scheduled, our logistics team can provide you with tracking details or shipping references upon request. For larger shipments or freight deliveries, we will also keep you informed of carrier information and estimated delivery dates. If you ever have concerns about timing or need to adjust delivery instructions, just call or email us, and we will take care of it. Because we value relationships, we do not rely solely on automated systems. We make sure there is always a person you can speak with to get accurate, timely updates on your orders.
Yes, we can. While Trans Western Chemicals does not operate its own laboratories, we have access to supplier labs that are well-equipped to assist with product testing, formulation support, and technical evaluations. Through our partnerships, we can connect you with resources that help validate performance, ensure compliance, or support innovation in your projects. Whether you need testing for coatings, adhesives, construction materials, or other applications, we can serve as your link to supplier expertise. This collaboration allows us to add value beyond distribution by helping you find reliable, science-based answers to your technical questions.